Return and refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Returns
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You may return most new, unused, and unopened items within [X days] of delivery for a full refund or exchange.
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To be eligible, items must be in their original condition and packaging.
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Certain items such as [list non-returnable items: e.g., perishable goods, personal care products, sale items, digital downloads] cannot be returned.
Refunds
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Once we receive and inspect your return, we will notify you of the status.
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If approved, your refund will be processed to your original payment method within [X business days].
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Shipping costs are [refundable / non-refundable]. If non-refundable, return shipping will be the customer’s responsibility unless the return is due to our error.
Exchanges
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Items may be exchanged for the same product in a different size, color, or variation (if available).
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For defective or damaged products, please contact us immediately for a replacement.
How to Return
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Contact our customer support at [email/phone] with your order number.
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Pack your item securely in its original packaging.
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Ship the package to: [Return Address].
Contact Us
If you have questions about returns or refunds, please reach out at:
📧 [Email Address] | ☎ [Phone Number]